| Why Selling to groups? |
| Many salespeople are daunted by the prospect of selling
to a group and intimidated by the prospect of presenting in public.
Sales presentations are often the public face of the company, so
reputation and credibility are as important as the information presented. |
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What Results can
you expect?
The problems facing any individual presenting and selling to groups
will be addressed on the workshop and participants will learn how
to: |
|
Plan and control the content and materials to be
presented |
|
Structure their sales presentation to address the needs of the
audience |
|
Translate technical features into relevant business benefits |
|
Use their physical skills to create and maintain rapport with
the audience |
|
Use Visual aids effectively |
|
Handle audience participation effectively |
|
Gain commitment to action |
|
| |
Who will benefit?
Anyone who has to sell to groups and wishes to improve their performance,
from less experienced sales representatives to senior sales managers. |
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| Customer Service |
| Why Customer Service? |
| Many organisations now outsource non-core business
activities to independent suppliers or establish profit centres in
the structure to provide services internally –IT or HR, for
example. As a result, the concept of customer service has expanded
to include a range of internal customers, all with differing needs
and priorities. The challenges of achieving consistent customer satisfaction
are addressed in this workshop. |
| |
What Results
can you expect?
Participants will learn to understand the concept of service excellence
from their customers’ perspective and will be equipped with the skills
to take responsibility for managing customer relations. They will be able
to: |
|
Develop productive working relationships throughout
the organisation |
|
Understand the complexity of their clients’ issues |
|
Deliver what is really important to them |
|
Identify common complaints and take steps to prevent future
occurrence |
|
Handle difficult situations and complaints professionally
and with a mutually positive outcome |
|
Anticipate potential changes in their client’s needs
and adapt approach accordingly |
|
| |
Who will benefit?
Anyone with responsibility for managing client relationships, whether externally
or within the organisation, including HR and IT professionals, Customer Service
staff, Service Engineers or Reception staff. |
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