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Understanding our client’s vision,
mission and values |
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Understanding the perception of training needs from
our client’s viewpoint |
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Testing the perception by asking pertinent questions |
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Focusing on the needs of the audience to whom training is directed |
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- Confirming the perception of needs via interviews or questionaires |
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- Determining if there’s a link between the needs and business
results |
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- Determining if the needs are skill or behaviour based |
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Demonstrating a link between the needs and achievable business
results |
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Seeking agreement with our client of desired outcomes and measures
of success |
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Partnering with our client in suggesting and evaluating options |
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| Upon confirming the needs of our client and establishing the link
to business, we set about designing content for the program. At this
stage, we take into account: |
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The organisational culture and preferred learning
style of our audience |
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Specific skills, behaviours or patterns of thought that need
to be changed |
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The availability of systems and will within the organisation
to follow-up on training initiatives |
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Other options to follow-up on training initiatives (e.g. alignment
of appraisal systems, establishing project teams, etc) |
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| We take this approach because we believe that behaviour is not changed
sustainably over the duration of a two day training program, for instance.
Our experience and learning has lead us to conclude that training programs
should be viewed only as part of the total solution that our clients
aim for. |
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| In the subsequent stage, some of the activities we undertake are: |
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Share the outline and flow of our customised program
content with our client to confirm that it meets the identified
needs |
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Agree on follow-up measures to be taken by the client and Aspire
Consulting |
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Evaluate the success of the program post-event and areas of potential
improvement |
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Determine further developmental needs of the organisation as
a whole |
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Agree meeting dates to review pre-established measures of success |
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| This is an example of how we demonstrate our commitment to a long-term
partnership with our clients. The better we know your business, the
more value we are able to add. As a partner, our reputation is enhanced
by your success. |
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